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FAQ(Frequently Asked Questions)

1.How long will it take for my order to be processed and delivered?

Once you have submitted the order, it will normally take 10 working days for us to produce and process the order and please allow 5-7 days for delivery via Express Mail, but sorry we do not offer overnight shipping at this time.

2.How can I check the status of my order?

You can login into your account and check the status of your order in the past. If you have any problem, please contact us.

3.How much shipping will be charged for each order and how can I track my parcel online?

The tracking number would be sent by email once the items have been shipped. No matter how many items you purchase per transaction, we only charge 4.99 GBP for shipping. The shipping of the items is online traceable.

4.What should I do if I never received the shipment?

After we provided the Tracking Number and the links, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if you have furnished incorrect information in the order form.

5.Is it safe to order on Our Store?

Yes, don't worry about it! It is safe to order on Our Store. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Shopping on Our Store is 100% safe. All the payment process is done by MateCharge, which is known by its top security and anti-fraud systems. None of your credit-card details will be revealed.

6.How do I order on Our Store?

Ordering on Our Store is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

7.Do you ship your jewelry and ornaments worldwide?

Yes, we will send your custom jewelry and ornaments worldwide by EMS, and it usually takes 3 - 5 days to deliver after you have approved your custom jewelry and ornaments.

8.What if I need extra help or advice about my purchase?

If you need any assistance on your purchase, you may click, then fill in the form, including your name, email and questions and submit them, it's ok.

9.What kind of currency do you accept?

At present, we accept GB pounds and US dollars.

10.I have no idea which I shall buy. Can you give me some suggestions?

Of course! A gift from Our Store perfectly expresses your feelings and honors life's important moments. You should make a decision according to the recipient, his or her or your taste or likings, your ability to pay, the season and festival, the relationship between your, and so on.

11.How can I make returns or exchanges?

You can contact us by email - dressservie@gmail.com. As a general rule, articles in saleable condition are accepted to be returned in 7 days or exchanged in 15 days after you receive them, accompanied by a sales receipt.

12.Things are usually cheaper if they are bought in bulk. Are you?

Yes, it's sure! It will be cheaper if you are a package shopping or buy a lot of ornaments and jewelry and so on.

13.What methods of payment do you accept?

There are currently three ways to pay. Most customers are used to accept online payment with credit card. If customers don't have credit cards available, or need to buy large sums of goods, we strongly recommend Western Union Money Transfer. a. Online payment with credit card. This is the most frequent payment method. It is fast and efficient.
b. Paypal. You can also contact our online service to get a payment request from Paypal. Just leave your Paypal account and the product links, and we'll send you the request as soon as possible.
c. Western Union Money Transfer. We can accept payment by West Union when you want to order large sums of jewels(usually 1,000 USD above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our receiptor information of West Union